Bluegrass Dairy and Food's Business Insights
Company leaders are almost invariably charming and focused. They can convince, inspire, and guide their clients and investors alike into following their vision for the company – and often need to do so to keep the business on the up and up. However, those who focus too narrowly on the big-picture and prioritize external communication often face trouble later on, when small staff problems they overlooked or ignored burgeon into significant in-house issues. At Bluegrass Dairy and Food, we know that a successful company necessarily fosters a communicative and encouraging corporate culture. We hold our employees in high esteem – so we know the value of implementing effective strategies for in-house communication. Here are a few practices for rising companies to consider.
The best customer service policies in the world won’t stop angry clients from venting their dissatisfaction to a beleaguered rep. Unfortunately, even well-run companies occasionally suffer from bouts of miscommunication and make missteps during business negotiations; for many, fielding the resulting irritated customers is a rote aspect of conducting business. However, companies who dismiss valid – if angrily delivered – client concerns out of hand run the risk of driving otherwise loyal customers away. Soothing angry customers effectively requires more empathy and strategy than a call script can provide. Here, we’ve included a few tips for those on the front lines of client communication.